topic Re: How do I contact AGL, provided services not working in Energy Accounts & Plans

How do I contact AGL, provided services not working

CelesteD — Sat, 07 Nov 2020 11:51:56 GMT

Earlier today I tried to sign up to AGL, however the website wasn't working. So I decided to call up, eventually got through to someone and communication was rough so the connection date is incorrect.

I've tried to get in contact with someone again and the website still isn't working, the live chat isn't working, and calling leaves me on hold then sends me through to a 'providing feedback' section, then disconnects me.

How do I get in contact with someone to help get this issue sorted since all the options provided don't work.
If I can't get in contact with someone I'll just have to change to a different provider so I have electricity on the right date

Re: How do I contact AGL, provided services not working

Ellen1 — Mon, 09 Nov 2020 02:13:51 GMT

Hi CelesteD!

That sounds annoying for you, I am sorry to hear that.

If you still need assistance I recommend touching base with our Messaging team through the online account or AGL App.

Thank you

Ellen

Re: How do I contact AGL, provided services not working

UpsetPensionrt — Wed, 28 Jun 2023 05:32:23 GMT

What if you’re spent more than 90 minutes on hold with the on line chat.

rang AGL. Due to high call load I was sent a link to online chat

???

Over 3 hours since I tried to change my plan.