topic Re: to find my reference number on my acct bill I pay by credit credit on line. in Energy Accounts & Plans

to find my reference number on my acct bill I pay by credit credit on line.

amparorojo — Sat, 26 Mar 2022 05:17:22 GMT

I can not find i my biil my reference number and I want to pay electronically just now

Re: to find my reference number on my acct bill I pay by credit credit on line.

-Nam- — Tue, 29 Mar 2022 03:26:15 GMT

Hi amparorojo, welcome to AGL Neighbourhood!

You can find your payment options as well as your reference numbers at the bottom of page 2 on your bills. You can find out more information on our payments webpage.

-Nam-

Re: to find my reference number on my acct bill I pay by credit credit on line.

dfcrabb — Thu, 22 Jun 2023 03:19:07 GMT

Yes, but if I copy and paste the reference number to put in the payment section it says this is invalid as it has too many characters. This appears to be because of the spaces between the numbers in the reference number. Why should I then have to remove these spaces so that I can proceed with making a payment? Surely the spaces should be allowed? in contrast, spaces are allowed within credit card numbers!

Re: to find my reference number on my acct bill I pay by credit credit on line.

dfcrabb — Thu, 22 Jun 2023 03:20:52 GMT

The reference number on page 2 includes spaces - but this then makes the reference number invalid!

Re: to find my reference number on my acct bill I pay by credit credit on line.

_Mark_ — Tue, 27 Jun 2023 03:47:30 GMT

Hi @dfcrabb, if you're having trouble entering the reference number, then please remove the spaces from it. The reference number is a combination of your account number and contract number, and the bill spaces it out to help parse a sometimes 20-digit number to be more readable.

Thanks,
Mark.