topic Re: Compensation for power outage in Energy Accounts & Plans https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Compensation-for-power-outage/m-p/31639#M4278 <P>Hi&nbsp;<a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/120447">@PamelaJ</a>&nbsp; - the first step will be determining your electricity distributor and getting in touch with them, as they'd be responsible for compensation if you are eligible. AGL is your electricity retailer, but not your distributor.</P> <P>&nbsp;</P> <P>You'll find your distributor listed at the top of your AGL bill, or you can use <A href="https://www.aer.gov.au/consumers/who-is-my-distributor" target="_self">this tool</A> to look up your distributor.</P> Thu, 15 Jun 2023 05:59:16 GMT David_AGL 2023-06-15T05:59:16Z Compensation for power outage https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Compensation-for-power-outage/m-p/31606#M4232 <P>Hi - we have a shack at Nora Creina SA 5276 and the power was out for approx 40 hours last week.</P><P>We went there on the weekend and found some refrigerator / freezer food spoilage.</P><P>Please advise how we make a claim for this.</P><P>Thanks</P><P>Pam</P> Wed, 14 Jun 2023 03:29:53 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Compensation-for-power-outage/m-p/31606#M4232 PamelaJ 2023-06-14T03:29:53Z Re: Compensation for power outage https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Compensation-for-power-outage/m-p/31639#M4278 <P>Hi&nbsp;<a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/120447">@PamelaJ</a>&nbsp; - the first step will be determining your electricity distributor and getting in touch with them, as they'd be responsible for compensation if you are eligible. AGL is your electricity retailer, but not your distributor.</P> <P>&nbsp;</P> <P>You'll find your distributor listed at the top of your AGL bill, or you can use <A href="https://www.aer.gov.au/consumers/who-is-my-distributor" target="_self">this tool</A> to look up your distributor.</P> Thu, 15 Jun 2023 05:59:16 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Compensation-for-power-outage/m-p/31639#M4278 David_AGL 2023-06-15T05:59:16Z