topic Re: AGL Essentials signup - $100 credit was promised on the first bill. in Energy Accounts & Plans

AGL Essentials signup - $100 credit was promised on the first bill.

tedman — Thu, 26 Nov 2020 04:23:23 GMT

Now into our second billing period and NO credit has been forthcoming. Misleading advertising??

Re: AGL Essentials signup - $100 credit was promised on the first bill.

-Nam- — Fri, 27 Nov 2020 01:46:14 GMT

Hi tedman!

Welcome to the AGL Community!

The bonus credit is applied to the next available bill from when you've taken up the energy plan, this will be in the account credits section which is generally displayed at the bottom of page 2 or top of page 3 on your bill. If you're not able to see this, please Contact Us and we'll check this with you.

Kind regards,

-Nam-

Re: AGL Essentials signup - $100 credit was promised on the first bill.

Nareshgolani — Tue, 27 Apr 2021 10:49:05 GMT

Credit of $100 is not still given to me as promised.

Re: AGL Essentials signup - $100 credit was promised on the first bill.

Kevinkee — Tue, 30 May 2023 05:34:50 GMT

Hi, I am also not yet receive $100 credit both in my electricity and gas account after 4 months or in first bill, as promised by the customer service representative when I signed up the internet bundle with electricity and gas, I should have $100 credit in both account. I rang to AGL twice and still no update about this.

Is anyone else have the same problem?

Re: AGL Essentials signup - $100 credit was promised on the first bill.

Mike2220 — Wed, 29 Nov 2023 13:52:34 GMT

When I signed up to AGL this year I was eligible for a $150 credit also was not honoured.