Home profile

BobOsbo — Fri, 07 Apr 2023 01:06:34 GMT

AGL Home profile doesn't match this situation of our account : a body corporate, responsible ONLY for external lighting 7-11pm nightly for which the cost seems very high @ $30pm

Re: Home profile

NeilC — Sat, 08 Apr 2023 06:12:03 GMT

@BobOsbo

Home profile is a generic thing.

It takes in your complete costs including supply charge and electricity charges.

This is worked out as a daily average and then multiplied by the number of days in your billing cycle.

If you have a smart meter then they use "real time data" (even though it takes them three days to show the data), if you don't have a smart meter they use the last billing period to calculate your daily rate.

Depending on your plan and whether you have a smart meter you can calculate your projected costs easily by doing a meter read each day at the same time.

Are your lights activated by light sensitive switches or a timer circuit that switches on the lights at 7 and off at 11.

Depending on your location 7pm would not require the lights to be on in summer...

Also please note that this is a forum that any member can comment on.

If you require an answer from AGL you should contact them directly on

https://www.agl.com.au/help-support/contact-us

By clicking on the above link you will be taken to a NEW web page, when using the links you must either log into your account or have the necessary details available to prove that you are authorised to operate the account.

topic Re: Home profile in Energy Accounts & Plans

Home profile

Re: Home profile