topic Re: How do I pay my Gas bill via the AGL app? in Energy Accounts & Plans

How do I pay my Gas bill via the AGL app?

Dean94 — Thu, 15 Oct 2020 00:32:23 GMT

Hey Guys,

There seems to be no easy way to pay my Gas bill except ringing AGL and doing it over the phone.

I like to think I'm pretty tech savvy but there doesn't seem to be a way to pay my gas bills via the AGL app or even on the AGL website signed into my account.

Any suggestions are appreciated.

Re: How do I pay my Gas bill via the AGL app?

-Nam- — Thu, 15 Oct 2020 01:46:41 GMT

Hi Dean94!

Welcome to the AGL Community!

You can certainly make a payment on your AGL My Account, this option is available in your Billing screen, you'll see an option "Make a payment". You can also visit our Payments website and process your payments manually.

Kind regards,

-Nam-

Re: How do I pay my Gas bill via the AGL app?

David_AGL — Thu, 15 Oct 2020 03:00:10 GMT

You can also make payments via the AGL app. This is how I pay my own gas bill.

Re: How do I pay my Gas bill via the AGL app?

Dean94 — Thu, 15 Oct 2020 04:22:55 GMT

Hi Nam,

My app only gives me the option to pay my electricity bill, it says nothing about Gas...

Re: How do I pay my Gas bill via the AGL app?

Dean94 — Thu, 15 Oct 2020 04:30:12 GMT

Hi David,

See photo attached.

even though my Gas is with AGL it has never appeared on my app, I’ve always had to call to pay.

Re: How do I pay my Gas bill via the AGL app?

David_AGL — Thu, 15 Oct 2020 23:27:00 GMT

@Dean94 if your gas is with AGL you should certainly see both in there, so that's odd. On the Overview page of your app, is gas listed or only elec?

Re: How do I pay my Gas bill via the AGL app?

Dean94 — Thu, 15 Oct 2020 23:33:00 GMT

Hi David

Only elec is listen under overview.

See attached picture of my gas bill.

Re: How do I pay my Gas bill via the AGL app?

David_AGL — Fri, 16 Oct 2020 00:35:19 GMT

@Dean94 Thanks for that. This looks like it may be a technical issue. Can you shoot me a private message (click my name) with your account number, and I'll pass it on to the app team?