Account blocked potential fraud activity

Benjm — Tue, 06 Dec 2022 13:04:54 GMT

I’d like to know why my account has been blocked for “potential fraud activity” and why I can not get any damned answers out of AGL regarding my account. Access stopped a few weeks ago and attempting to contact AGL resulted in being told “we are currently investigating your account for potential fraud activity and hence digital services have been locked”

how is it an account is locked for something so dangerous with no communication, no end date no advice on when the account will be unlocked.

im impressed with how bad your investigation is, Optus updated its customers faster.

Re: Account blocked potential fraud activity

_Mark_ — Thu, 08 Dec 2022 05:25:30 GMT

Hi there @Benjm, AGL have released some information regarding the incident which is available here and we are also in the middle of contacting impacted customers with more information as well. Sorry if it's made things difficult for you in the meantime!

Thanks,
Mark.

topic Account blocked potential fraud activity in Energy Accounts & Plans

Account blocked potential fraud activity

Re: Account blocked potential fraud activity