topic Re: Billing in Energy Accounts & Plans

Billing

Rao1947 — Mon, 10 Oct 2022 03:21:54 GMT

My previous monthly billing period ended on 26th June 2022, as I had opted for a quarterly billing option from 28th June to 28th September. From 29th September, I am back on the monthly payment mode.

In my last monthly invoice (26/5 to 26/6/22), I was given credits as follows: Standard Feed In Tariff ($1.40); NSW Govt Household rebate ($24.99); NSW Medical Energy Rebate ($24.99), and AGL Bonus ($22.73) =Total $74.11. So, it is reasonable for me to conclude that I should have obtained a similar amount of credit, about $222.00 ($74.11 x 3 months.) in my last quarterly bill. Unfortunately. in this last bill, not a single cent appears under NEW CHARGES AND CREDITS. However, a consolidated figure of $580.00 dollars does appear under New charges and credits, and I am required to pay only $526.06. The difference between these two figures ($53.94) presumably is the credit that has been given, although this information does not appear clearly in the invoice.

How can I request AGL send me a correct bill?

Re: Billing

_Mark_ — Thu, 13 Oct 2022 04:58:45 GMT

Hi @Rao1947, since this is requiring access to your account, I will send you a private message so we can take a look! Thanks- Mark.

Re: Billing

Rao1947 — Fri, 14 Oct 2022 08:14:31 GMT

OK.

Re: Billing

Rao1947 — Sun, 16 Oct 2022 23:31:27 GMT

Thanks to all. The many issues I had raised in my previous correspondence have been solved, except that relating to the medical energy rebate. Because of my wife's medical condition, I am entitled to a yearly medical rebate of $285.00 (about $71.25 quarterly). In return, the energy supplier gave me a quarterly rebate of $0.78 cents or 26 cents per month. It took me about an hour to have the relevant energy rebate forms completed by a GP, postage cost me $1.10 cents, not mentioning other associated costs, for a pittance of $0.78, does not make much sense to me.

Re: Billing

-Olgi- — Mon, 17 Oct 2022 02:24:02 GMT

Hi @Rao1947,

Thanks for getting in touch. It sounds like your enquiry has already been resolved. If you need further help with your account, please let us know and we will contact you to obtain your account details.

Kind Regards,

-Olgi-

Re: Billing

Rao1947 — Tue, 25 Oct 2022 22:29:04 GMT

Dear Olgi,

There is still one issue that has not been resolved which concerns what amount should I get for my energy rebate, if the bill is processed on a quarterly basis. I am a pensioner.

Re: Billing

_Mark_ — Fri, 28 Oct 2022 05:38:22 GMT

Hi @Rao1947, it should be .7808 cents per day for the NSW medical energy rebate, excluding GST. If it's not that, we will need to take a look at the account for you! I'll send you a private message. Thanks- Mark.

Re: Billing

Rao1947 — Sat, 29 Oct 2022 02:38:19 GMT

Hello, Mark,

Thanks. My quarterly bill attracted a mere 0.78 cents for medical energy rebate; my latest my monthly bill has not attracted even a single cent. Hope to hear from you soon. Cheers!

Re: Billing

-Olgi- — Sun, 30 Oct 2022 23:23:47 GMT

Hi @Rao1947,

We will need to look into your account to help you further with this. I'll send you a private message to grab your account details from you.

Thanks,

-Olgi-

Re: Billing

-Olgi- — Sun, 30 Oct 2022 23:28:31 GMT

Re: Billing

Rao1947 — Mon, 31 Oct 2022 00:24:41 GMT

*** Deleted as private information posted on public forum ***

Re: Billing

Rao1947 — Mon, 31 Oct 2022 00:10:30 GMT

Dear Olgi, Have you received?!