topic Re: Agl Online Account in Energy Accounts & Plans

Agl Online Account

Tonybutson — Thu, 22 Sep 2022 04:09:05 GMT

For the second time, I contacted AGL through online chat trying to resolve what too me is a simple issue. But alas that's not necessarily the case, anyway not by the length of the chat. In my account, they show I have an account for the one properties Unit 0/00 street and city, and two accounts minus the unit number for the same street address 00 street and city. All have the same account number.

Apparently, the IT team will resolve this. In the meantime, I hope they don't send me a bill for all three.

Re: Agl Online Account

_Mark_ — Wed, 28 Sep 2022 01:06:01 GMT

Hi @Tonybutson, it sounds like this is being resolved for you, but it's always good to take a second look. We'll send you a private message to check this out for you! Regards- Mark.

Re: Agl Online Account

krampusdecorous — Thu, 06 Oct 2022 09:51:01 GMT

can you send me too? i have same thing

pou

Re: Agl Online Account

TomConnor — Fri, 30 Jan 2026 02:50:06 GMT

That sounds like a frustrating situation with AGL! Having multiple accounts with the same address and account number is just asking for billing headaches. Hopefully, their IT team can sort it out quickly. It reminds me of some of the glitches you see in those early access games – like when you get stuck in the scenery! At least with a billing error, you're not battling a Yeti like in Snow Rider 3D . Fingers crossed they resolve it before any extra bills arrive!

Re: Agl Online Account

ChrisE_AGL — Mon, 02 Feb 2026 21:35:00 GMT

Hi @TomConnor, nobody likes billing headaches. This error does appear to be fixed, if you do find yourself experiencing this please send us a Private Message with your account details and we'll be able to look into this.
Thanks, Chris