topic Re: Cancel monthly billing in Energy Accounts & Plans

Cancel monthly billing

Verry_Nice — Mon, 12 Sep 2022 10:57:02 GMT

Im trying to cancel monthly billing. (Forced onto us by AGL) But as per usuall their App has " something went wrong" while trying to change back to what we signed up for. Stop moving the goalposts and fix your app.

Re: Cancel monthly billing

_Mark_ — Thu, 15 Sep 2022 07:55:39 GMT

Hi @Verry_Nice, I can cancel your monthly billing through a private message. I'll just send that to you now! Thanks- Mark.

Re: Cancel monthly billing

Colin2 — Mon, 03 Oct 2022 09:25:32 GMT

Hi Mark,

I've also just been shifted from quarterly onto monthly billing with no reason given.

Similarly, with my 12 month Solar Savers contract coming to an end recently, I was told I was being shifted to the Solar Value contract which of course pays less FIT. Of course we can shift plans, but to assume that I wanted the Solar Value plan and then make me wait for the appropriate date to shift my plan back to Solar Savers seemed like a sly attempt to reduce my FIT even further.

Colin2

Re: Cancel monthly billing

-Olgi- — Mon, 03 Oct 2022 23:08:50 GMT

Hi @Colin2,

Thanks for getting in touch! I can certainly help you with this. I'll send you a private message to grab your account details.

Thanks,

-Olgi-

Re: Cancel monthly billing

Colin2 — Tue, 04 Oct 2022 10:00:40 GMT

Hi Olgi,

My point is that AGL has been forcing customers into a position and then making them change that position if they don't like what AGL has initially forced them into. (Both with plans and billing frequency) The forced 'plan' change was particularly galling considering that in the face of higher charges, the FIT were being cut once again. This sort of corporate manipulation of customers/suppliers severely undermines the rhetoric of 'we're here to help'.

Colin.