topic Re: Where is my electricity bill this quarter? in Energy Accounts & Plans

Where is my electricity bill this quarter?

Van94 — Fri, 19 Aug 2022 00:38:53 GMT

I am with AGL for both electricity and gas. Usually the electricity bill comes first followed by gas. The bills are never more than a few days later than the meter reading. This quarter, my gas bill has come and been paid but still no electricity bill. On my account it says that the last electricity meter reading was 6th of May which means the meter has not been read for this quarter yet despite on my last bill the time period for reading this quarter being stated as between 4th and 10th of August. Calling AGL only resulted in the representative stating that it was still "being generated" and that meter reading dates had "not been updated" yet on the website. It has been a few days since that call and the electricity bill still has not been sent yet. I want to know when I will be issued with my bill as I do not want a large bill because AGL is incapable of keeping track of their readings and their billing system.

Re: Where is my electricity bill this quarter?

-Jenna- — Mon, 22 Aug 2022 05:18:27 GMT

Hi Van94, thanks for being part of the Neighbourhood.

It sounds like we may need to get in touch with the distributor or meter provider to follow up on the meter reads. Please get in touch with us here and we'd be happy to call them and follow up!

Kind Regards,

Jenna

Re: Where is my electricity bill this quarter?

xmastree — Fri, 26 Aug 2022 04:17:06 GMT

my bill was due 3 days ago, but just keeps extending the dates. why can't i get a bill on the due date.

Re: Where is my electricity bill this quarter?

_Mark_ — Tue, 30 Aug 2022 03:56:31 GMT

Hi @xmastree, welcome to the AGL Neighbourhood!

Again, this sounds like it might be due to us needing to verify some data with your distributor. Contact us here and we'll take a look for you!

Thanks,
Mark.

Re: Where is my electricity bill this quarter?

LindyLou — Thu, 01 May 2025 09:21:35 GMT

I am not due for my current bill for May until mid-month, but I was promised by Syed that he/they would look into my account with AGL.

Can he/they please do it? Do I need to supply my account number and/or email address so it can be done to search for February's bill for 2025? reply to the email I will send you via my own personal account thanks.

Linda Baggio

Re: Where is my electricity bill this quarter?

SYED_AGL — Fri, 02 May 2025 01:47:27 GMT

Hi,

Thank you for getting back to us and for providing your account details.

I tried giving you a call this morning but wasn’t able to reach you. However, I’ve gone ahead and sent you the bill you requested.

I wanted to check in and see if there’s anything else you need help with.

Please don’t hesitate to let me know—I’m here to assist you.

SYED

Re: Where is my electricity bill this quarter?

LindyLou — Sun, 04 May 2025 01:02:39 GMT

Not received.

Please update my email address and resend here; llabaggio2@gmail.com.

I need it as it's important I don't get disconnected. Thanks.

Also, I can't loginto my app, nor register with the new address. Any help please?

Re: Where is my electricity bill this quarter?

LindyLou — Sun, 04 May 2025 23:25:13 GMT

Hi Mark

I'm replying on someone else's thread with the same issue.

I did as you requested and (attempted) to send my ID to you. It kept on bouncing back, partly due to my own error of not putting in the correct .au address, and i tried four times, without success.

I have deleted my messages to you for security, because of the fact I attached my ID. I'm really annoyed now. You have my new email address. Please just sort it out from your end.

Thanks.

Linda