topic Re: Missing paid payments to AGL in Energy Accounts & Plans

Missing paid payments to AGL

basso — Thu, 28 Jul 2022 20:43:09 GMT

I've been trying to call and message AGL several times.to resolve paid payment not acknowledged as successful .

Each time I got hold of a front office staff, I've been directed to email payments@agl.com.au with evidence of payment which I did. I received no response since 25th July. Because this was not resolved in a timely manner by AGL, I've directed debited for a second time today.

I am growing frustrated with the handling of my payment issue. Can someone who is working in AGL back office please investigate my issue.

Thanks,

Peter

Re: Missing paid payments to AGL

_Mark_ — Tue, 02 Aug 2022 00:49:27 GMT

Hi Basso, I've just sent you a private message so we can take a look at this! Thanks- Mark.

Re: Missing paid payments to AGL

thuuyen — Mon, 17 Jul 2023 10:00:56 GMT

hi,

I also had a missed paid payments that I made o 14 July, 2023. It is my final bill.