topic Re: No bill received and smart meter not providing any data to app in Energy Accounts & Plans

No bill received and smart meter not providing any data to app

Reginald — Fri, 22 Jul 2022 04:26:03 GMT

Our smart meter for our electricity has stopped providing data over a month ago.

We haven't also received our bill, which is a month late.

Tried phoning AGL - phone line drops out

Tried using messenger - no one is able to assist.

Can't complain about the customer service.......there isn't any !

Re: No bill received and smart meter not providing any data to app

Davi1 — Wed, 27 Jul 2022 23:41:52 GMT

We have the same situation. No online usage data since mid June and our bill for the past three months not received.

Re: No bill received and smart meter not providing any data to app

-Jenna- — Thu, 28 Jul 2022 05:39:28 GMT

Hi Reginald, thanks for being part of the Neighbourhood.

We'll need to access your account to look into this further. As this is a public community we won't be able to help you with this here, but I've contacted you via private message so I can assist.

Thank you,

Jenna