topic Re: My electricity bill has not arrived in Energy Accounts & Plans

My electricity bill has not arrived

pancho — Mon, 18 Oct 2021 00:36:16 GMT

Can you send my a current bill for my electricity. I notice online that my current payment is due but I have not received a bill

Re: My electricity bill has not arrived

NeilC — Mon, 18 Oct 2021 22:09:18 GMT

@pancho

If you have an online account, then you should be able to see your bills.

Have a look at your account.

Cheers

Neil

Re: My electricity bill has not arrived

roy777 — Wed, 20 Oct 2021 05:43:34 GMT

My current electricity bill is not downloadable on tbe app or the website. If you are unable to provide it please mail a hard copy.

Re: My electricity bill has not arrived

pancho — Wed, 20 Oct 2021 06:09:50 GMT

The online app does not have a PDF of my bill. All previous bills have had the PDF attached but not this one.

Re: My electricity bill has not arrived

NeilC — Wed, 20 Oct 2021 07:13:59 GMT

@pancho @roy777

You do realise that these are community pages and can be answered by any community members?

I do not use the app myself and I am a community member and not an AGL employee.

Even on the WEB page it can take up to three days for the BILL to show.

If you want a answer from AGL either ring AGL or start a chat from the app/web pages.

Cheers

Neil

Re: My electricity bill has not arrived

David_AGL — Thu, 21 Oct 2021 01:00:54 GMT

Hi @pancho , @roy777

I can confirm there's a current issue with generating PDF and paper bills. This is a technical problem with our billing partner Fuji Xerox and it affects bills generated on 11 October and 15 October. It's being investigated and will be resolved as soon as possible.

In the meantime, if you contact customer service directly, they will be able to provide you with a copy of your bill