topic Re: Seniors discount in Energy Accounts & Plans

Seniors discount

Adviser — Thu, 23 Jul 2020 01:24:03 GMT

I will be 65 this month. I am on a AGL Gas & Electricity plan. The plan has 21% discount on elec. My annual electricity use is 4023 kW pa and annual bill $1343.52. The discount for gas is 17%. My annual gas use is 22289 Mj and annual bill $875.17. Am I better stay with this plan or switch to a plan for seniors?

Re: Seniors discount

-Jenna- — Thu, 23 Jul 2020 23:03:55 GMT

Hi Adviser,

Thanks for contacting us and being apart of the AGL Community.

Our Seniors plans are now based on low fixed rates, instead of discounts. This does make the prices more clearer and simple to understand, as well as providing certainty for the price you will be paying. We are happy to complete a bill comparison to check which plan is best for you. Please contact us here or by using AGL Messenger through the APP or your online account.

Kind Regards,

Jenna

Re: Seniors discount

Adviser — Mon, 27 Jul 2020 00:19:56 GMT

Please do a bill comparison for account no. [removed]. Many thanks. Vivien

Re: Seniors discount

David_AGL — Mon, 27 Jul 2020 00:18:36 GMT

@Adviser

No problem Vivien, we'll be happy to do that comparison for you, but unfortunately we can't do that here. As @-Jenna- said, you just need to get in touch with customer service

I've removed your account number from the post as this is a public forum.

Re: Seniors discount

lancellot — Tue, 02 Mar 2021 06:21:57 GMT

received a letter from agl regarding seniors fixed plan - what is it about ?

Re: Seniors discount

lancellot — Tue, 02 Mar 2021 06:23:26 GMT

please do an comparison for me thanks

Re: Seniors discount

David_AGL — Tue, 02 Mar 2021 23:21:50 GMT

No worries @lancellot , we'll be happy to do that for you. As with the above responses, you'll just need to get in touch with us directly rather than through this public forum, so we can take a direct look at your account usage: https://www.agl.com.au/help-support/contact-us