topic Re: Billing bug in Energy Accounts & Plans

Billing bug

_Steve — Wed, 22 Jun 2022 23:49:13 GMT

Hi. Just noticed that on the Billing Tab, in the AGL app, it says my most recent bill is OVERDUE. But when I download and open the most recent bill, it says the Pay By Date is 25 July 2022.

Re: Billing bug

-Jenna- — Fri, 24 Jun 2022 03:32:03 GMT

Hi Jdiendieneje, thanks for being part of the Neighbourhood.

In order to look into this further, we'll need to access your account. As this is a public community we won't be able to help you with this here, but I've contacted you via private message so I can assist.

Thanks!

Jenna

Re: Billing bug

_Steve — Fri, 24 Jun 2022 04:18:33 GMT

Hello Jenna.

Re: Billing bug

_Steve — Fri, 24 Jun 2022 09:37:19 GMT

I don’t know where or how to contact you “in the private messages “, so. Wot ever.

Re: Billing bug

-Demi- — Tue, 28 Jun 2022 02:35:26 GMT

Hi Jdiendieneje,

I can see from above it looks like that was an error within the app. This should have rectified itself by now.

If not please reach out so we can assist you further.

~ Demi

Re: Billing bug

_Steve — Tue, 28 Jun 2022 02:46:09 GMT

Hello Demi.
I have just checked and it still showing me as being Over Due. As per the previous screen shot.

Re: Billing bug

David_AGL — Thu, 30 Jun 2022 05:41:55 GMT

Hi @_Steve, to access your private messages, just click the "My profile" link in the top right, and you'll see your messages available in the menu.

You should also receive an email notifying you of the private message.