topic Re: Incorrect Meter reads in Energy Accounts & Plans

Incorrect Meter reads

Lith — Thu, 03 Jan 2019 09:20:27 GMT

Wondering if anyone else is having almost constant issues with gettinf a meter read read correctly?

Now last quarter i was charged $1700 for a 3 month period, being as i live in a one bedroom aapartment by myself, there is no way i could have EVER used that much electricity.

I ended up having to get an electrician out to check my apartment for issues and it turns out the issue was that the meter read person had just misread the meter. So my bill went back down to around $300 and i thought that would be the end of my issues.

Apparently not, because now this quarter ive received a bill for $2300 and im so angry that this issue reappearing.

Its like AGL havent taught their employees how to read meters if they are managing to get it so very wrong each time!

Just curious to know if anyone else is having similar problems with AGL because right now my trust in them is gone and ive been with them happily for 5 years until now

Re: Incorrect Meter reads

G_2019 — Thu, 03 Jan 2019 10:45:31 GMT

YES! - I'm having the exact same issue. I had to reach out to AGL multiple times, but they keep just sending me new bills without ever resolving the meter read issue! Not only that, but last time I called the service representative extended my due date... but the next bill came with an overdue charge! On the most recent call, the representative even noted that they can see the issue has been raised before.

This is absolutely unacceptable.

Re: Incorrect Meter reads

Lith — Thu, 03 Jan 2019 10:49:40 GMT

I agree it’s ridiculous that once i provided the correct meter reading, the issue with whoever is taking the readings to begin with wasnt resolved! I also had to call and keep getting the bill extended even though it was incorrect (i think there should be a halt on the bill if its in contention) and then, not even a sorry from AGL about the time, effort and money i had to put in to get an electrician out to help me!

Re: Incorrect Meter reads

jayden_AGL — Thu, 03 Jan 2019 21:13:43 GMT

Hi Lith,

Thank you for getting in touch with us here!

Unfortunately meters are misread once in a blue moon purely due to human error, however it's incredibly unlucky (and no doubt frustrating) that your meter has been misread in sequential instances.

I'd like to take a closer look at this to ensure that we're not missing anything here, so please shoot me a private message if you find the time.

G_2019 - You're very welcome to get in touch with me too if you require further assistance!

Kind regards,

Jayden

Re: Incorrect Meter reads

arenko — Wed, 31 Jul 2019 03:58:17 GMT

Interesting to read your experience. We recently received a bill for $916 for a 3 person household. Considering we don't use electric heaters through winter and have never paid more than $400/quarter we are also convinced that a mistake has been made. I've been told to submit a meter reading and hope that once this is done the matter is resolved. Crazy to think that this is a common occurrence.

Re: Incorrect Meter reads

Lith — Wed, 31 Jul 2019 04:03:04 GMT

It must be more of an ongoing issue than agl care to admit. When in contact with agl the constantly told me the issue would be fixedbut i continued to recieve bills based off the incorrect metre reading, every month i was look at a $1000 bill!

In the end i ended up having to change energy providers as agl would not see the mistake in their ways or help to resolve the issue

Re: Incorrect Meter reads

arenko — Wed, 31 Jul 2019 04:14:32 GMT

I can imagine your frustration after repeated mistakes have been made. We are still in shock at having received our bill for $900+. Kudos to you for changing providers! I only hope that it resolves your situation and that the new provider does not use the same meter reader. Good luck!

Re: Incorrect Meter reads

Beau347 — Mon, 28 Oct 2019 12:07:32 GMT

Seriously rude and useless customer service and dispute resolution so many people having problems with false and random estimated billing but no solution or anyway to address the problem without agl using bullying tactics or just hanging up on you mid call so over this company they are a disgrace and should be ashamed.

Re: Incorrect Meter reads

mshirdashtzadeh — Mon, 04 Nov 2019 00:10:35 GMT

I got this problem and I am really upset with AGL. I prefer to change my provider. it cost money, time and your health.

Re: Incorrect Meter reads

Law89 — Thu, 23 Jan 2020 13:01:06 GMT

Hi Lith,

I'm currently getting the same issue for the past 2 invoices, I have been getting the incorrect read out from the AGL technicians. The issue was that the technicians kept on reading the wrong meters as we have two of them installed, with one a smaller number and the other with a bigger range number. Thus if for instance the last read out was a small number then he switch the meter around obviously big number minus small number still a big number.

I have been in contact with AGL through social media, email and call for the past few days and it has not been solved. This is getting quite frustrating, because it is an easy spotted mistake yet they kept on making the mistake over and over again. I have also highlighted where they made a mistake and they still could not understand.

Please advise how about did you fix the problem for your case.

Thanks

Re: Incorrect Meter reads

-Steve- — Fri, 24 Jan 2020 02:54:25 GMT

Hi Law89,

Sorry you have had this issue with your account.

This matter has been flagged with our billing team to have the account adjusted to the correct meter readings.

Kind Regards,

Steven

Re: Incorrect Meter reads

Lith — Fri, 24 Jan 2020 12:25:41 GMT

Hey law,

The issue was never resolved and i kept receiving the high bills every month. I got the final bill resolved but wasnt willing to trust in AGL again to bill me correctly so i had to change providers. Such a shame because i really had trust in AGL until this issue. With the new provider ive had no issues with getting correct meter reads and billing.

Re: Incorrect Meter reads

Singh — Wed, 19 Aug 2020 02:41:07 GMT

Incorrect meter read once in blue moon? Well for sure AGL's blue moon comes too often. I was sent $756 bill although I live by myself. Got it corrected. But again happened next bill cycle and the next bill cycle too.
Excuse was incorrect meter reading taken but reading was out by freaking over 400 units.

Question to AGL is how the hell are you guys training your people and are you paying them well enough to do there job properly??

It's become part of my life to receive wrong bill and then get it corrected.

Can I put that in my resume as my skill??

Re: Incorrect Meter reads

David_AGL — Wed, 19 Aug 2020 03:09:31 GMT

Hi @Singh , your meter is read by your local energy distributor, not by AGL, and they send the reading to us.

Are the bills you are referring to estimated bills, or actual reads? If we are repeatedly receiving actual reads that are incorrect, this definitely needs to be investigated.

Re: Incorrect Meter reads

Singh — Wed, 19 Aug 2020 03:25:31 GMT

Do I pay my bill to local energy distributer?

Any fault will billing AGL has to count for it.

I had 3 wrong bills of which 2 were actual reading and 1 estimated.

If a consumer had to correct bill almost everytime maybe get rid of meter reading people.

Re: Incorrect Meter reads

-Steve- — Thu, 20 Aug 2020 01:18:28 GMT

I appreciate your frustration regarding this Singh, unfortunately we can't replace the distributor. So we can assist further and provide the relevant feedback please get in touch with the resolutions team via messenger in My Account.

Re: Incorrect Meter reads

TaraS — Fri, 30 Oct 2020 04:36:25 GMT

Bit of a while between posts. I’ve left the discrepancy with the resolution team at the moment. Our recent bill is $2194, saying that our controlled load usage was 9801kwh. I’ve looked through our last two years of bills and found the first time the meter was misread. The misreads have been constant since 2018. Were you able to sort it all out?

Re: Incorrect Meter reads

fairdnkm — Thu, 04 Mar 2021 04:01:45 GMT

YES IM BY MYSELF BILLS OVER 500 NO HEATING AIR CON RUNNING UP TO NEARLY 700 NOTHING LOWER THAN 350

Re: Incorrect Meter reads

NeilC — Fri, 19 Mar 2021 06:27:04 GMT

@fairdnkm

Unless you have a smart meter, meters are read generally by your supplier (the person that looks after the poles and wires) not your retailer (AGL in this case).

I suggest a few things:

1. Learn how to read your meter (from the web) and submit your own reading.

2. Look at your bill and see if readings are Actual or Estimated.

3. If estimated then the reason may be that the meter reader does not have access to the property.

If the meter is not directly accessible by the reader they may make a guestimate on your reading.

Do you have a dog that is not allowing the meter reader access, have you added a lock to the gate or even to your meter box.

If you needed to lock your meter box your supplier (the company that owns the poles and wires) should have supplied the locking device.

Hope this helps (don't forget the like button)

Neil