Bill - direct debit not working

FionaGillen — Tue, 27 Apr 2021 00:55:15 GMT

Click Energy used to offer a discount on your next bill if you paid early. AGL threatens a price increase if you don't pay on time.

Also my direct debit is not working even though i was advised in numerous emails I would have to do nothing in the switch from Click Energy to AGL.

Typical big company. Not happy with the transition..

Re: Bill - direct debit not working

David_AGL — Tue, 27 Apr 2021 00:59:10 GMT

Hi @FionaGillen , sorry to hear the transition hasn't gone smoothly or you.

Because this query needs access to your specific account we won't be able to address it through the Neighbourhood community, but I can share the instructions for setting up your direct debit. , which might be helpful in getting it established again.

If you need further assistance, don't hesitate to get in touch with customer service by logging into your account and clicking "Message Us".

topic Bill - direct debit not working in Energy Accounts & Plans

Bill - direct debit not working

Re: Bill - direct debit not working