https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/WARNIG-on-paying-online/m-p/11299#M3200 <P>Hi&nbsp;D-G,</P> <P>&nbsp;</P> <P>Welcome to the AGL Community.</P> <P>&nbsp;</P> <P>I'm sorry that you've joined us here under such negative circumstances. I can appreciate where you're coming from here, however I can assure you in absolute confidence that we're not intentionally reducing customers payments. From a business perspective, this would mean we're consciously reducing our revenue which doesn't make sense.</P> <P>&nbsp;</P> <P>It does sound like something has gone awry with our payment system however! Can I ask if the drop from $140.30 to $136 were the exact figures that you saw to the cent?</P> <P>&nbsp;</P> <P>Kind regards,</P> <P>&nbsp;</P> <P>Jayden</P> Wed, 27 Feb 2019 23:03:44 GMT jayden_AGL 2019-02-27T23:03:44Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/WARNIG-on-paying-online/m-p/11291#M3199 <P>When paying online check the processing details!!</P><P>I specifically entered the amount to be paid for my bill $140.30</P><P>When the bill was processed it was changed to exactly $136...</P><P>I believe this is the latest scam from companies for online payments of late, this has happened to me twice from AGL within a couple of years.</P><P>I believe this is a way for them scamming a late payment fee, they process a number lower than the actual bill.</P><P>Nice work AGL, I feel so sad for the elderly these days putting up with this s#it.</P> Wed, 27 Feb 2019 02:09:13 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/WARNIG-on-paying-online/m-p/11291#M3199 D-G 2019-02-27T02:09:13Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/WARNIG-on-paying-online/m-p/11299#M3200 <P>Hi&nbsp;D-G,</P> <P>&nbsp;</P> <P>Welcome to the AGL Community.</P> <P>&nbsp;</P> <P>I'm sorry that you've joined us here under such negative circumstances. I can appreciate where you're coming from here, however I can assure you in absolute confidence that we're not intentionally reducing customers payments. From a business perspective, this would mean we're consciously reducing our revenue which doesn't make sense.</P> <P>&nbsp;</P> <P>It does sound like something has gone awry with our payment system however! Can I ask if the drop from $140.30 to $136 were the exact figures that you saw to the cent?</P> <P>&nbsp;</P> <P>Kind regards,</P> <P>&nbsp;</P> <P>Jayden</P> Wed, 27 Feb 2019 23:03:44 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/WARNIG-on-paying-online/m-p/11299#M3200 jayden_AGL 2019-02-27T23:03:44Z