topic Re: disconnection not processed in Energy Accounts & Plans

disconnection not processed

hank — Mon, 09 Aug 2021 08:58:15 GMT

Hi,

Selling my house meant I needed disconnection and change of address for my last bill. Arranged this in online chat on 09/06/2021 and got promised that everything would be arranged by 24.06.2021.

Received now my bill on the old address and billing went on till 26/07/2021.

So actually nothing happened with my request to disconnect

Re: disconnection not processed

David_AGL — Mon, 09 Aug 2021 09:03:48 GMT

Hi @hank ,

Sorry to hear about that. We won't be able to address this within the Neighbourhood community because it's an issue with your specific account, but if you log in to your My Account page and click "Message Us" you'll be able to discuss the issue with a customer service agent.

You can also tap the message 💬 icon in the app.