Over billing

Anis — Fri, 10 May 2019 01:27:51 GMT

Hi,

I just got my Gas bill today and it seems exaggerated considering my whole family has been away for the last couple of months.

I am sure I have not consumed that much gas compared to last quarter, considering I was the only user and I am not home during the day and do not consume much gas when I am home (i.e. I don't cook daily).

I see that the gas bill is estimated based on my last bill. Not sure how to rectify this.

Regards

Anis

Re: Over billing

jayden_AGL — Fri, 10 May 2019 02:33:53 GMT

Hi Anis,

If your bill has been estimated, then we'll simply ask you to provide us with a current meter reading so that we can sort this out! You can do this using your AGL My Account. Please find more information here: How do I submit a meter read using My Account?

Kind regards,

Jayden

topic Over billing in Energy Accounts & Plans

Over billing

Re: Over billing