https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Service-Interruptions-Credits/m-p/25964#M2993 <P>Hi&nbsp;<a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/103715">@Hills</a>. How and when you receive a credit for a service disruption depends on your local Distributor, because this credit comes from them rather than your retailer (ie AGL).</P> <P>&nbsp;</P> <P>Whether you receive one will also depend on the cause of the outage and their policies. I'd suggest you get in touch with your Distributor for more info. You'll find them listed on your bill, and contact details for various distributors are found on our <A href="https://www.agl.com.au/help-support/energy/emergencies-outages-and-faults/what-to-do/power-outages" target="_self">Power Outages</A> page.&nbsp;</P> Mon, 20 Sep 2021 02:51:37 GMT David_AGL 2021-09-20T02:51:37Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Service-Interruptions-Credits/m-p/25947#M2992 <P>When do we receive interruption credits on our electricity bills, as over the last year, had a number times no power eg storms.</P> Fri, 17 Sep 2021 00:30:45 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Service-Interruptions-Credits/m-p/25947#M2992 Hills 2021-09-17T00:30:45Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Service-Interruptions-Credits/m-p/25964#M2993 <P>Hi&nbsp;<a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/103715">@Hills</a>. How and when you receive a credit for a service disruption depends on your local Distributor, because this credit comes from them rather than your retailer (ie AGL).</P> <P>&nbsp;</P> <P>Whether you receive one will also depend on the cause of the outage and their policies. I'd suggest you get in touch with your Distributor for more info. You'll find them listed on your bill, and contact details for various distributors are found on our <A href="https://www.agl.com.au/help-support/energy/emergencies-outages-and-faults/what-to-do/power-outages" target="_self">Power Outages</A> page.&nbsp;</P> Mon, 20 Sep 2021 02:51:37 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Service-Interruptions-Credits/m-p/25964#M2993 David_AGL 2021-09-20T02:51:37Z