topic Re: In system showing my plan has 13% discount in total but actually I am getting 2% only!? in Energy Accounts & Plans

In system showing my plan has 13% discount in total but actually I am getting 2% only!?

winfy_lee — Thu, 11 Apr 2019 09:15:46 GMT

New chargesandcredits.
Usageand supply charges Unit s Price Amount
General Usage 1217.47MJ $0.0365 $44.44
Supply charge 103 days $0.69 $71.07
Other charges
Over the Counter payment fee $1.82
Total charges + $117.33
Credit s
2%Double Up Discount $0.89cr
Total credits - $0.89cr
Total new chargesand credits = $116.44
Total GST + $11.64
Total due = $128.08

My current plan Set and Forget

Energy Plan Period:12 Months

Rate Type:Variable Rate

Double Up Discount:2%

Direct Debit Discount:11%

Termination Fees:

No early termination fee

Re: In system showing my plan has 13% discount in total but actually I am getting 2% only!?

jayden_AGL — Thu, 11 Apr 2019 23:19:41 GMT

Hi winfy_lee,

Welcome to the AGL Community!

Based on the information you've provided, it sounds as though the 11% portion of your discount has indeed not been applied. There could be a number of reasons for this but our customer service will need to take a look at your account whatever the case. You can get in touch with them here.

Kind regards,

Jayden