topic Yet to be billed after 5 months since connection in Energy Accounts & Plans

Yet to be billed after 5 months since connection

selian — Fri, 29 Mar 2019 09:51:01 GMT

I've moved in and connected on 23 Nov, 2018 but I am yet to be billed for electricity. I've already received two bills for gas usage.

I've checked the online account and there is no indication of Electricity usage. When I moved I was told that I've been connected for both Gas and Electricity services.

Could you please investigate and reply?

Re: Yet to be billed after 5 months since connection

jayden_AGL — Sun, 31 Mar 2019 21:48:13 GMT

Hi selian,

Welcome to the AGL Community!

We're more than happy to lend a hand with this, but we're unable to do this through the AGL Community I'm sorry to say. If you log into your AGL My Account, our customer service team will be more than happy to lend a hand via instant messenger

Kind regards,

Jayden