topic Re: Harassing Phone Calls in Energy Accounts & Plans

Harassing Phone Calls

NickBUB — Thu, 31 Jan 2019 03:28:44 GMT

I have been contacted over a dozen times in a week by 03 8633 7435 and despite not being an AGL customer for nearly 12 months i am continuing to get these calls asking if i want the service. NO I DON'T. i will also be lodging a complaint with the ombudsman.

I asked when i took the call to be removed form the database of calls yet it still hasn't been done. It is incredible how appallingly you treat customers/former customers and the disregard for peoples requests and privacy.

not to mention calls coming in after business hours eg at 8:30pm two nights ago.

disgusting.

Re: Harassing Phone Calls

jayden_AGL — Thu, 31 Jan 2019 03:43:23 GMT

Hi NickBUB,

Thank you for bringing this to our attention.

I'm sorry to hear that these calls have been causing you such a high degree of frustration, and that your request for these to stop has not been acknowledged. It'd be greatly appreciated if you could send me a quick private message with your name, phone number, and email address so that I can follow up on this for you personally.

Kind regards,

Jayden