https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/PLANS/m-p/23688#M2946 <P>WHY DO I CONTINUALLY get emails saying "We have a cheaper plan for you" but when i go online and do a chat with a staff member they say "No that plan is not cheaper" . I waste my time every time doing this. This whole new system of giving up the cheapest plan is a nonsence. It's confusing and time wasting-which it is designed to do. Either get the information correct or stop sending it out to me.</P> Tue, 15 Dec 2020 23:26:12 GMT jmbow 2020-12-15T23:26:12Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/PLANS/m-p/23688#M2946 <P>WHY DO I CONTINUALLY get emails saying "We have a cheaper plan for you" but when i go online and do a chat with a staff member they say "No that plan is not cheaper" . I waste my time every time doing this. This whole new system of giving up the cheapest plan is a nonsence. It's confusing and time wasting-which it is designed to do. Either get the information correct or stop sending it out to me.</P> Tue, 15 Dec 2020 23:26:12 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/PLANS/m-p/23688#M2946 jmbow 2020-12-15T23:26:12Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/PLANS/m-p/23749#M2947 <P>Hi jmbow!&nbsp;</P> <P>&nbsp;</P> <P>Welcome to AGL Community!&nbsp;<BR /> <BR /> If you are getting contact about a cheaper bill, then we have done the calculations to confirm this.&nbsp;</P> <P>&nbsp;</P> <P>If you are getting conflicting information, please send our dedicated team a message on the AGL App so they can investigate that for you.&nbsp;<BR /> <BR /> Thank you&nbsp;</P> <P>Ellen</P> Thu, 17 Dec 2020 23:06:22 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/PLANS/m-p/23749#M2947 Ellen1 2020-12-17T23:06:22Z