topic Double counted on start date in Energy Accounts & Plans

Double counted on start date

jc14 — Wed, 07 Oct 2020 23:25:13 GMT

Hi,

I recently joined AGL, moving over from Simply Energy. However my final bill from Simply Energy was dated the 5 October 2020 and my starting date from AGL was also the 5 October 2020. Therefore it appears that AGL has double charged me on this date. Am I able to receive a credit for this or can AGL change my start date to be the 6 October instead?

Re: Double counted on start date

Ellen1 — Fri, 09 Oct 2020 00:26:00 GMT

Hi jc14!

Welcome to AGL Community!

I can imagine that would be confusing, I would recommend touching base with us via the AGL App to make sure the NMI we have you connected for matches and we can go from there.

Thank you

Ellen