https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/No-account-yet-set-up/m-p/22795#M2928 <P>I have been with AGL for over three months and the website and app tell me that my account still hasn't been set up. Just wondering when that might happen? How long should it take? A disappointing start AGL.</P> Tue, 10 Nov 2020 02:08:48 GMT pab252955 2020-11-10T02:08:48Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/No-account-yet-set-up/m-p/22795#M2928 <P>I have been with AGL for over three months and the website and app tell me that my account still hasn't been set up. Just wondering when that might happen? How long should it take? A disappointing start AGL.</P> Tue, 10 Nov 2020 02:08:48 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/No-account-yet-set-up/m-p/22795#M2928 pab252955 2020-11-10T02:08:48Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/No-account-yet-set-up/m-p/22801#M2929 <P>Hi&nbsp;<a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/78621">@pab252955</a>&nbsp;, it can take some time to fully establish your online account after you're connected, but three months is excessive. I'd suggest <A href="https://www.agl.com.au/contact-us/agl-app-and-online-services/my-account/log-in-issue" target="_self">getting in touch via phone or web chat</A>.</P> <P>&nbsp;</P> <P>Failing that, shoot me a private message (click my name) with your account number and I'll chase it up for you.</P> Tue, 10 Nov 2020 02:49:44 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/No-account-yet-set-up/m-p/22801#M2929 David_AGL 2020-11-10T02:49:44Z