https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Unable-to-log-in-to-account/m-p/25620#M2883 <P class="_1qeIAgB0cPwnLhDF9XSiJM">Hi there,</P> <P class="_1qeIAgB0cPwnLhDF9XSiJM">So I’ve been with AGL for the past two years. I moved house 3 months ago and made a request to change address with AGL.</P> <P class="_1qeIAgB0cPwnLhDF9XSiJM">I got a bill from them in the mail that was addressed to energy consumer or something but I threw it in the bin because I normally pay my bills through my AGL account. Then I went to log on to my account but it doesn’t let me. I have contacted AGL 5 times to try and solve this, every time they say try to log in again in 24 hours or they say I don’t have an active account, there is no energy or electricity to that address, contact your building manager. I don’t know what to do.</P> <P class="_1qeIAgB0cPwnLhDF9XSiJM">This seems so confusing, I also sent them the email from agl that had the date they received my moving request and they said it never went through.</P> Thu, 05 Aug 2021 04:17:56 GMT Gislason 2021-08-05T04:17:56Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Unable-to-log-in-to-account/m-p/25620#M2883 <P class="_1qeIAgB0cPwnLhDF9XSiJM">Hi there,</P> <P class="_1qeIAgB0cPwnLhDF9XSiJM">So I’ve been with AGL for the past two years. I moved house 3 months ago and made a request to change address with AGL.</P> <P class="_1qeIAgB0cPwnLhDF9XSiJM">I got a bill from them in the mail that was addressed to energy consumer or something but I threw it in the bin because I normally pay my bills through my AGL account. Then I went to log on to my account but it doesn’t let me. I have contacted AGL 5 times to try and solve this, every time they say try to log in again in 24 hours or they say I don’t have an active account, there is no energy or electricity to that address, contact your building manager. I don’t know what to do.</P> <P class="_1qeIAgB0cPwnLhDF9XSiJM">This seems so confusing, I also sent them the email from agl that had the date they received my moving request and they said it never went through.</P> Thu, 05 Aug 2021 04:17:56 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Unable-to-log-in-to-account/m-p/25620#M2883 Gislason 2021-08-05T04:17:56Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Unable-to-log-in-to-account/m-p/25621#M2884 <P>Hi&nbsp;<a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/102269">@Gislason</a>&nbsp;,</P> <P>&nbsp;</P> <P>It does sound like your move request wasn't received or processed. Shoot me a private message (click my name) with your account number, and I'll have someone look into this for you.</P> Thu, 05 Aug 2021 04:19:16 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Unable-to-log-in-to-account/m-p/25621#M2884 David_AGL 2021-08-05T04:19:16Z