Billing error

Goldie — Fri, 26 Jul 2019 02:53:50 GMT

Last month I received the $50 Qld energy rebate off my bill's total ($187), and my account is set up to direct debit, so $50 was automatically taken off the full amount when the direct debit occurred. I was direct debited $137.

This month I received a $50 balance brought forward, because last month's direct debit was $50 short (due to the rebate.) !!!!

I have been trying to explain this to the consultant on instant message but was told "the reason you have a balance of $50 brought forward is because you only paid $137 last month" and then closed the conversation!!!!

I'm still waiting for this to be fixed and I don't plan on wasting any more of my time telling AGL how to do it's job. Seriously incompetent!!!!!!!!!!!!!

Re: Billing error

jayden_AGL — Fri, 26 Jul 2019 03:57:12 GMT

Hi Goldie,

Welcome to the AGL Community!

I'm sorry that you haven't received a sufficient explanation for this as of yet. Can I please ask if the credit was written on your most recent bill, or the previous bill? Alternatively, feel free to most a screen of the second page of your most recent bill (omitting any personal information) and I'll be happy to talk you through this.

Kind regards,

Jayden

topic Billing error in Energy Accounts & Plans

Billing error

Re: Billing error