Paid account but account sent again

Robo — Thu, 10 Sep 2020 05:07:19 GMT

We paid our account a day before it was due for payment , ( due 8 Sept/ paid in full 7 Sept) Now, 2 days later have had the same account sent in email with payment due on the 28 Sep.

Aside from the App not giving useage since 19th August and when I went to 'Chat' with AGL agent, it wouldn't let me see what I was typing until I sent it....I'm pretty fed up with this whole thing!

Why can't I as an older person just talk with someone on a phone????

Re: Paid account but account sent again

-Nam- — Thu, 10 Sep 2020 22:29:56 GMT

Hi Robo!

Thank you for your feedback, we'll need to check your account to see why your bill was reissued for you, please contact us and we'll investigate that for you.

Kind regards,

-Nam-

topic Re: Paid account but account sent again in Energy Accounts & Plans

Paid account but account sent again

Re: Paid account but account sent again