topic electricity bill sent multiple times in Energy Accounts & Plans

electricity bill sent multiple times

JIScutt — Mon, 17 May 2021 05:41:38 GMT

Why have I been sent the same electricity bill 5 times!

Each amount is exactly the same with a different due date on each!

I paid the first bill so I will just throw the others away & hope I don't get sent any more!

Re: electricity bill sent multiple times

David_AGL — Mon, 17 May 2021 05:49:35 GMT

That sounds like it may have been caused by a system error. To double check that it's meant to be a single bill rather than multiple bills, you could log in to your My Account page and check the billing section.

Re: electricity bill sent multiple times

JIScutt — Thu, 20 May 2021 21:39:20 GMT

I have since received yet another copy of the electricity bill.

I haven't been given an assurance that the system error has been fixed!