bills but no usage

Rosy — Wed, 20 Nov 2019 03:26:31 GMT

over the past month, there was an electric and gas bill, which are both over $100 each. No one has been in the house for over 2 months, how did this happen?

Re: bill

David_AGL — Wed, 20 Nov 2019 01:02:25 GMT

Hi @Rosy . If there's no usage, most likely the bulk of the bill would be the supply charge - the charge that applies to the supply of energy to the premises regardless of usage. However, to confirm there's no usage on the account that you're not aware of, you can log in to your My Account and take a look at the breakdown of the bill in detail.

topic Re: bill in Energy Accounts & Plans

bills but no usage

Re: bill