topic Re: Excessive energy usage - using the electricity of a house of 20 people!! in Energy Accounts & Plans

Excessive energy usage - using the electricity of a house of 20 people!!

Kezry — Mon, 09 Nov 2020 04:38:49 GMT

I have been an AGL customer for over 10 years. My most recent bill is ridiculous - using 55kWh a day! There is no way this is possible - we are a family of 5, 3 young kids. We do have a pool/spa/million tv’s, in fact it’s just 1 tv which is 5 star energy efficient. We replaced our old fridge with a more energy efficient one as well as our hot water heater. Our aircon has been used maybe 3 times this billing period for an hour at most. How is this usage possible? What is my next step in getting AGL to investigate or do I just go straight through to the ombudsman?

Re: Excessive energy usage - using the electricity of a house of 20 people!!

David_AGL — Tue, 10 Nov 2020 05:39:31 GMT

Hi @Kezry ,

Sorry to hear that! A good place to start investigating a high bill is with the list of possibilities here:

My bill seems higher than usual, what should I do?

If you've ruled out those possibilities and you'd like us to take a look, don't hesitate to get in touch. Log in to My Account and click "Message Us".