topic Re: Still getting a bill from the old provider in Energy Accounts & Plans

Still getting a bill from the old provider

PatC — Mon, 10 Aug 2020 11:42:29 GMT

I have been with AGL for nearly 3 months and I have just received an invoice from my old provider for the same period that I am covered with AGL.

When we change providers, does the account at the old provider not get cancelled automatically without me having to ask them to?

Re: Still getting a bill from the old provider

-Steve- — Fri, 14 Aug 2020 01:29:20 GMT

Hi PatC, that is right, the previous account should automatically close. It seems like something has gone wrong here, so we can review and assist, please get in touch with the team via messenger in My Account.