https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Financial-difficulty/m-p/17164#M2696 <P>Hello - I am am struggling financially and have missed my past two fortnight payments.&nbsp; I try very hard to reduce my electricity use but on an aged pension I am still have trouble.&nbsp; My name is Janice.&nbsp;</P> Mon, 17 Feb 2020 01:56:17 GMT Lowing 2020-02-17T01:56:17Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Financial-difficulty/m-p/17164#M2696 <P>Hello - I am am struggling financially and have missed my past two fortnight payments.&nbsp; I try very hard to reduce my electricity use but on an aged pension I am still have trouble.&nbsp; My name is Janice.&nbsp;</P> Mon, 17 Feb 2020 01:56:17 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Financial-difficulty/m-p/17164#M2696 Lowing 2020-02-17T01:56:17Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Financial-difficulty/m-p/17165#M2697 <P>Hi Janice,&nbsp;</P> <P>&nbsp;</P> <P>Welcome to AGL Community!&nbsp;</P> <P>&nbsp;</P> <P>I have edited your post to remove the personal information for your security as this is a public forum.&nbsp;</P> <P>&nbsp;</P> <P>I am sorry to hear you are having a hard time, we have a range of services available to support you during this time. You can see our financial assistance options&nbsp;<A href="https://www.agl.com.au/contact-us/financial-support-and-assistance" target="_blank">here</A>.&nbsp;</P> <P>&nbsp;</P> <P>Thank you&nbsp;</P> <P>Ellen</P> <P>&nbsp;</P> Mon, 17 Feb 2020 02:00:32 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Financial-difficulty/m-p/17165#M2697 Ellen1 2020-02-17T02:00:32Z