topic Re: Billing in Energy Accounts & Plans

Billing

Clevo8 — Sun, 28 Jul 2019 15:32:15 GMT

As I receive bills by email. All I'm told in that email is what amount is due and to press make payment button once I'm in section to make my payment I'm asked to enter the account number located on reverse side of bill. That I don't have nor get so I can never login to make a payment without a massive stuff around. So how about sending all the info needed in my billing email such as amount due, which property its for, account and reference number so payments can be sorted straight away rather than an hour on phone each time. Thanks

Re: Billing

jayden_AGL — Mon, 29 Jul 2019 01:27:01 GMT

Hi Clevo8,

Welcome to the AGL Community!

Each time an bill is emailed to you, you can follow the "Download your bill (PDF)" link which'll allow you to view all of the information you've just referenced.

If you continue to have issues logging into our online services, please send me a private message with your AGL account details and I'll be happy to investigate this further for you.

Kind regards,

Jayden

Re: Billing

VicJohan — Thu, 18 Feb 2021 02:23:45 GMT

If I cannot readily see and print my Gas bill then I will simply cancel from e receipt. Your new web page is a nonsense and I am not going to waist time looking for the bill. I have signed into my account and still cannot see it.

Re: Billing

VicJohan — Thu, 18 Feb 2021 02:26:40 GMT

I don't have problems logging into my account, but where is the Bill download link. Everything I see leads me to someone named Dave and someone else call Sarah. I don't care about them and I am tellling you I will cancel e receipt of bill unless this is made a lot simpler.

Re: Billing

-Jenna- — Fri, 19 Feb 2021 04:37:44 GMT

Hi VicJohan,

Thanks for being part of the AGL Community.

To locate your bills via My Account, click on the Billing tab. Under Bill History, click the drop down arrow next to the bill period you'd like to view. You'll then see the link for 'Download PDF Bill'.

Kind Regards,

Jenna

Re: Billing

pedro1 — Thu, 15 Apr 2021 01:27:51 GMT

the new system stinks its alright if you know how to travel through the internet I am hopeless useing the system all I know is just the basic I am in my late 70s

Re: Billing

NeilC — Mon, 19 Apr 2021 22:30:02 GMT

@pedro1

I suggest that you seek assistance from your local community. Seniors clubs or council often have assistance available.

For a number of years I have been volunteering at Senior locations.

What I (and a number of others do) is assist people such as you, to navigate and use the internet.

If you are having issues you can, for a $1.50 fee, arrange for AGL to send the bill to you via email.

As you are having issues I suggest that you RING AGL and ask to have paper bills sent to you.

Cheers

Neil