https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Double-usage-since-smart-meter-installation/m-p/26069#M2648 <P>Hi&nbsp;<a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/103972">@Esther1</a>&nbsp;. There could be a number of explanations, either related to the new meter installation or separate from it. As it will require direct access to your account to investigate, we won't be able to assist through this community. I'd suggest getting in touch with customer service via your preferred method.</P> <P>&nbsp;</P> <P>The best way is by <A href="http://agl.com.au/login" target="_self">logging into your account</A> and clicking the Message (<span class="lia-unicode-emoji" title=":speech_balloon:">💬</span>) button in the bottom right, or the top left on the AGL app.</P> Wed, 29 Sep 2021 02:14:14 GMT David_AGL 2021-09-29T02:14:14Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Double-usage-since-smart-meter-installation/m-p/26046#M2647 <P>Since the installation of a smart power meter our usage has doubled. There has been no change in usage behaviour on our side. How can that be explained?</P> Sun, 26 Sep 2021 02:56:33 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Double-usage-since-smart-meter-installation/m-p/26046#M2647 Esther1 2021-09-26T02:56:33Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Double-usage-since-smart-meter-installation/m-p/26069#M2648 <P>Hi&nbsp;<a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/103972">@Esther1</a>&nbsp;. There could be a number of explanations, either related to the new meter installation or separate from it. As it will require direct access to your account to investigate, we won't be able to assist through this community. I'd suggest getting in touch with customer service via your preferred method.</P> <P>&nbsp;</P> <P>The best way is by <A href="http://agl.com.au/login" target="_self">logging into your account</A> and clicking the Message (<span class="lia-unicode-emoji" title=":speech_balloon:">💬</span>) button in the bottom right, or the top left on the AGL app.</P> Wed, 29 Sep 2021 02:14:14 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Double-usage-since-smart-meter-installation/m-p/26069#M2648 David_AGL 2021-09-29T02:14:14Z