topic Re: MY ACCOUNT IS ALIVE BUT YOU REFER TO IT AS DISCONTINUED in Energy Accounts & Plans

MY ACCOUNT IS ALIVE BUT YOU REFER TO IT AS DISCONTINUED

patriciadunbar1 — Fri, 30 Oct 2020 02:35:25 GMT

When I login and search, I can see my account - great! But at the top of the screen it shows my old address and says "being disconnected". It was disconnected in August 2020. When I try to see my supply details it reads "account discontinued". So .... please fix all this rubbish. I live at [removed] and have been here since 10/8/20. I hope I am not paying charges for my old address! I also hope to get access to my new account set up. I want to know that you have all my stuff in order. This is the 21st century. [account no. removed]. No virtual assistance please - it does not function well at all!!

Re: MY ACCOUNT IS ALIVE BUT YOU REFER TO IT AS DISCONTINUED

-Jenna- — Wed, 04 Nov 2020 01:37:34 GMT

Hi patriciadunbar1,

Thanks for being part of the AGL Community.

I am sorry to hear about this experience. As this is an account related enquiry, you will need to contact us directly here. Alternatively, you can use AGL Messenger via the APP or My Account.

Regards,

Jenna