topic Mismatch on download bill vs My account dashboard in Energy Accounts & Plans

Mismatch on download bill vs My account dashboard

radi2929 — Wed, 13 Jan 2021 04:02:44 GMT

Dear Sir

I notice that there is a mismatch on download bill vs My account dashboard.

Could you please resolve this. It is very confusing.

Bill period: 23 Apr 2020 to 21 Jul 2020 (90 days)

download bill says account balance is $45.45cr (Payment not required. Your credit will be
carried forward to your next bill)

Download Bill

My account dashboard says bill is $73.74

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Dashboard

Re: Mismatch on download bill vs My account dashboard

-Jenna- — Wed, 13 Jan 2021 04:24:18 GMT

Hi radi2929,

Thanks for being part of the AGL Community.

As this is an account related enquiry, you will need to contact us directly here. You can also use AGL Messenger via the APP or by logging into My Account.

Kind Regards,

Jenna

Re: Mismatch on download bill vs My account dashboard

David_AGL — Wed, 13 Jan 2021 05:02:48 GMT

Hi @radi2929 , please log into your account and click "Message Us" so we can resolve this issue.

As this is a public forum, I've removed your identifying info.