topic Re: Wrong email in Energy Accounts & Plans

Wrong email

Stopbeingdumb — Sat, 25 Jan 2020 15:05:15 GMT

I live in the United States and have never been to Australia. Someone there is using my email address. I chatted with you and was told that I had to call. I am not calling halfway around the world because someone is too dumb to remember their email address. I have sent you a message through Facebook. Remedy this or I am cancelling their service.

By remedy I mean you call the customer (account number provided in my message) and tell them to use their email address and not mine.

Steve

Re: Wrong email

-Jenna- — Wed, 29 Jan 2020 00:16:02 GMT

Hi Steve,

Thanks for using AGL Community.

I believe that I may have seen your Facebook message already and I have responded.

So sorry about that error.

Thanks,

Jenna