topic SMOOTH BILLING WHEN IN CREDIT in Energy Accounts & Plans

SMOOTH BILLING WHEN IN CREDIT

MarleeJaynne — Tue, 19 Nov 2019 09:47:13 GMT

Hi AGL,

For the past 12 months I have been paying $72 per fortnight through smooth billing. This payment has put my account in credit almost $600 in 12 months. Now, I have received an email letting me know that you’ve INCREASED my fortnightly payment, even though the previous and lesser amount I was paying left me in credit $600.

why would you increase my payments when I’m clearly already overpaying?

Re: SMOOTH BILLING WHEN IN CREDIT

jayden_AGL — Tue, 19 Nov 2019 21:53:19 GMT

Hi MarleeJaynne,

It sounds like we may have gotten our calculations incorrect here!

If you haven't already, I encourage you to get in touch with our customer service team here for further assistance.

Kind regards,

Jayden

Re: SMOOTH BILLING WHEN IN CREDIT

SC1958 — Tue, 13 Dec 2022 00:51:38 GMT

Same here. Got our bill saying we were $550 plus in credit and that we could leave it or take a refund, so we took a $300 refund, still leaving it $250 plus in credit but then received an email saying it had increased from $256 to $349 even though we have been sometimes over $1000 in credit when receiving the bill. It's going to make it harder to pay now.