topic Re: Price matching - resolution team in Energy Accounts & Plans

Price matching - resolution team

123876 — Wed, 09 Jun 2021 07:07:09 GMT

I was just chatting with one of your reps via online chat. They directed me to the resolutions team which could be contacted via a "instant messaging" option found on my account. I have found a "leave message" option Help and Support | AGL that doesnt seem to do anything.

What avenue would I need to pursue to get in contact with the resolution team if I do not wish to give them a call?

Thanks

Re: Price matching - resolution team

David_AGL — Thu, 10 Jun 2021 02:03:51 GMT

Hi @123876 , do you have an existing AGL account or not?

Re: Price matching - resolution team

123876 — Wed, 30 Jun 2021 14:48:44 GMT

Yes I do. I've sent you a private message with my account number.

UPDATE: I was connected with the resolution team. Apparently, they cant offer to match rates so I promptly put in my application to have my electricity with someone who can