topic Re: Pension Concession in Energy Accounts & Plans

Pension Concession

UpsetPensionrt — Sun, 12 Jul 2020 12:38:00 GMT

I received Pension Concession last year. Notified AGL of details October 2019. Had Electricity with AGL since 2000 and Gas with AGL since 2001. Unfortunately as I have separate account numbers AGL systems won’t process Gas concession.
AGL kindly offered to put up my gas price by 15% summer and winter so I can get concession in winter.

Amy other customers with same issue?

Re: Pension Concession

-Jenna- — Wed, 15 Jul 2020 01:07:49 GMT

Hello, thanks for contacting us and for using AGL Community.

If you do have an enquiry relating to your account, please contact us and we'd be happy to assist; https://www.agl.com.au/contact-us/social/contact-us

If you have an online account, you can also use AGL Messenger via the APP or My Account online.

Regards,

Jenna

Re: Pension Concession

UpsetPensionrt — Thu, 16 Jul 2020 13:15:12 GMT

Since my message of 12 July I have made progress.

Had a WebChat with Resolution Team on Monday who understood the issue.

Also had a call from AGL on Monday.

My Winter Gas Concession is now in place and I have been given a credit. Incorrect bills have been credited and reissued with the Concession applied.

AGL offered to refund the credit amount but I chose to leave it on the account as my next bill is due in 3 weeks.

Thanks AGL

Re: Pension Concession

David_AGL — Fri, 17 Jul 2020 02:08:30 GMT

Hi @UpsetPensionrt . I'm really glad to hear we were able to help you out with that. Please let us know if you need any further assistance.

Re: Pension Concession

Lillian66 — Mon, 03 May 2021 00:51:19 GMT

How do I know if the pension concession has been put through on my account ?

Re: Pension Concession

UpsetPensionrt — Mon, 03 May 2021 01:19:06 GMT

Hi,

I’m assuming you have notified AGL the Concession Details.

If so, then you have 2 options:

1 Wait for your next bill - you should see a Concession credit (all year round for Electricity and Winter only for Gas)

Or 2 Telephone AGL and confirm the concession is activated

cheers

Re: Pension Concession

UpsetPensionrt — Mon, 03 May 2021 06:48:01 GMT

I should add that you need to make sure that both your Gas and Electricity are on the same Account Number.

Re: Pension Concession

Lorraine-Arnold — Mon, 06 Sep 2021 02:21:20 GMT

I see nothing on my account as to my NSW concession grants money, where do I find it, we have been eligible since 2010 but even after checking each year I still can't find anything to show it.

Re: Pension Concession

UpsetPensionrt — Mon, 06 Sep 2021 02:48:07 GMT

Hi Lorraine,

The concession is not automatic.

You need to contact AGL and provide your concession details

cheers

Re: Pension Concession

UpsetPensionrt — Mon, 06 Sep 2021 03:53:49 GMT

Hi,

In Victoria the concession is only available to Commonwealth Concession Card holders.

Not sure what the rules are in NSW.

A simple call to AGL should sort out your eligibility

Re: Pension Concession

Aqelanawai — Sun, 28 May 2023 09:12:46 GMT

Please link my concession to my electricity bill plz

Re: Pension Concession

UpsetPensionrt — Sun, 28 May 2023 09:23:23 GMT

Best to call AGL customer service number.

They will be able to add the concession to your account.

Please have your latest bill(s) and concession details handy when you call

Re: Pension Concession

David_AGL — Wed, 17 Apr 2024 10:44:36 GMT

To ensure that your concessions are being correctly applied to your bill, you can use My Account or the AGL App:

My Account

log in to your My Account and select Profile from the menu in the top right hand corner.
Scroll down to the Concessions section and click edit.
The screen will show any active concessions, or "no active concession card" if none are active.

AGL App

Open the AGL App and select Account from the bottom right, then Settings from the menu options
Select Concessions
Any active concession details will be shown, or "No active concession card" if you have none active.