topic I can't get reward. in Energy Accounts & Plans

I can't get reward.

kodney — Wed, 03 Jul 2019 03:04:11 GMT

Hi, I have tried to get a reward to buy Coles card many times. But always I see 'That wasn't supposed to happen.' and error message. Would you help me to know why? Thank you.

Re: I can't get reward.

jayden_AGL — Wed, 03 Jul 2019 03:55:30 GMT

Hi kodney,

Welcome to the AGL Community!

I'll be happy to lend a hand here. So that I can help, could you please send me a quick private message with your AGL account number and email address?

Kind regards,

Jayden

Re: I can't get reward.

kodney — Fri, 05 Jul 2019 02:15:43 GMT

My account number is 7032717832 and email address is [removed]

Thank you.

Kodney

Re: I can't get reward.

jayden_AGL — Sun, 07 Jul 2019 22:44:24 GMT

Hi kodney,

Thanks for getting back to me!

I've updated some information within your online account which will give you access to AGL Rewards. Could you please follow the prompts in the email you'll receive soon, log in, and let me know how you go?

Cheers,

Jayden