topic Re: billing in Energy Accounts & Plans

billing

Holty — Tue, 12 Jan 2021 08:04:12 GMT

Get a Gas and Electricity bill both payable, my billing shows both in credit. WHY.

All I get told on the online chat is ring the resolution team, are these people on the chat not qualified to answer a problem. ?

Why is an account in credit but the bill owing, is this a rip off or a case of the left hand not knowing what the right hand is doing,, why are they not the same.?

Sent a question via online in regards to Solar over a week ago yet no reply, is this normal practice ?

Re: billing

-Jenna- — Wed, 13 Jan 2021 04:22:23 GMT

Hi Holty,

Thanks for being part of the AGL Community.

We would need to check your account in order to determine the cause of this, however we are unable to check these details through this platform sorry! You can contact us via AGL Messenger through the APP or My Account. You can also get in touch with us here.

Kind Regards,

Jenna

Re: billing

Holty — Wed, 13 Jan 2021 04:25:22 GMT

Changing Electricity companies