topic Re: Online account in Energy Accounts & Plans

Online account

Loldoll — Mon, 04 Mar 2019 12:33:55 GMT

i have not received my electricity bill for the previous quarter and online account is showing “set up in progress” i joined AGL dec last year and received confirmation about the connection. Can someone explain what is happening?

Re: Online account

jayden_AGL — Mon, 04 Mar 2019 22:29:58 GMT

Hi Loldoll,

Welcome to the AGL Community!

There could be a few causes for this. So that I can identify the cause and ultimately resolve this issue, I'll kindly ask you to send me a quick private message with your AGL account number and email address. You can do this by clicking on my handle (jaydeny).

Kind regards,

Jayden

Re: Online account

Loldoll — Tue, 05 Mar 2019 00:09:12 GMT

Thanks i have sent you a private message

Re: Online account

jayden_AGL — Tue, 05 Mar 2019 02:23:33 GMT

Thanks Loldoll!

Using the details you've provided, I have updated some of your information.

Could you please log into your AGL My Account using your browser and let me know how you go?

Cheers,

Jayden