topic Re: Enquiry in Energy Accounts & Plans

Enquiry

Philjar — Thu, 30 May 2019 06:14:31 GMT

I was just on the phone to the 13 number re advising of a deceased estate matter..the person on the phone was not able to assist and said it would be 30 days before someone could back to us...how can this be the case?

Re: Enquiry

jayden_AGL — Thu, 30 May 2019 23:09:43 GMT

Hi Philjar,

Welcome to the AGL Community!

It sounds like you've been given some fairly unusual advice. I'd like to take a look at the account in question to shed some light on this, so please send me a quick private message (by clicking on my username) with the concerned account details.

Kind regards,

Jayden

Re: Enquiry

Philjar — Fri, 31 May 2019 01:01:33 GMT

Re: Enquiry

Philjar — Fri, 31 May 2019 01:06:10 GMT

Re: Enquiry

jayden_AGL — Fri, 31 May 2019 01:07:02 GMT

Hi Philjar,

I'll need you to send me these details via private message as it is considered sensitive information.

Kind regards,

Jayden