topic I paid twice for a bill in Energy Accounts & Plans

I paid twice for a bill

VINCENTZXT — Fri, 27 Dec 2019 03:42:01 GMT

This is a very sad thing. Because I forgot to pay the bill at the beginning of the month (I paid the bill on 12.4), which caused me to pay the bill again on the 24th（12.24）. I wonder if I can get the money back? 😞

Re: I paid twice for a bill

Ellen1 — Tue, 31 Dec 2019 03:43:17 GMT

Hi Vincentzxt,

This situation can be quite upsetting, don't stress though as these things happen to the best of us.

If you have overpaid your account you can organise a refund for your credit by messaging us on your app, or give us a call.

Thanks

Ellen