topic Re: Inconsistent amounts on billing communications in Energy Accounts & Plans

Inconsistent amounts on billing communications

Michelle-A — Sun, 06 Dec 2020 23:06:18 GMT

Hi there,

Trying to work out why the email from AGL (and the online account and the phone app) says a credit of $X but the text message says a refund of $Y.

Why is there inconsistency between the different communications?

-Jenna- — Thu, 10 Dec 2020 02:22:49 GMT

Hi Michelle-A, thanks for being part of the AGL Community.

We can certainly look into this for you but you'll need to contact us directly here.

You can also get in touch with through AGL Messenger via the APP, or by logging into My Account.

Kind Regards,

Jenna

12coogee4 — Tue, 06 Apr 2021 02:58:43 GMT

did not get march bill